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Thomas cook bust: How much longer will customers have to wait to get their money back? | Travel News | Travel

Thomas cook bust: How much longer will customers have to wait to get their money back? | Travel News | Travel 46

However, it now seems many passengers are still waiting to be reunited with their money.

Although the Civil Aviation Authority has said it would be issuing customers who paid by direct debit under the ATOL scheme with a predicted completion date of 14 October, many customers who paid via other methods are still waiting.

According to the BBC, only two-thirds of customers who filled out refund forms will be paid on time.

Meanwhile, remaining claimants are being asked to supply further information.

The payback scheme assured customers: “We aim to pay refunds within 60 days of receiving a valid completed claim form.”

Refunds could not be issued unless a traveller had filled out this form.

According to The Independent 50,000 holidaymakers filled out applications on the first possible date.

However, this can only be classed as an estimation on the newspaper’s part, and the CAA has refuted this claim.

READ MORE: Thomas Cook set for online relaunch [UPDATE]

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