Lucy Alexander, 48, was travelling with her teenage daughter Kitty – a wheelchair user – when the presenter was left fuming as the pair were unable to get around the train station easily due to broken lifts. The Homes Under The Hammer favourite took to the micro-blogging site and vented her frustrations, as she called out the station for not updating their website. In view of her 25,900 followers, she posted: “LIVID – Travelling with a wheelchair user shows what a s**t time they really have. Car park has non blue badge holders parking in the only 3 spaces, then lifts are broken AGAIN 2nd time this week no mention on website. 50 stairs to be carried up to make the train? #surbiton.”(sic) The TV regular said these train stations need to “get there s**t together” and admitted the mother and daughter duo were on there way to the BBC to discuss problems faced by those in wheelchairs.
Lucy continued: “They offered a taxi to Wimbledon then get back on the train there .. massive hassle for a wheelchair user. All this after having already parked, paid etc. These stations need to get there s**t together soon. Funnily I’m on my way with my daughter to the BBC to discuss these probs.”(sic)
Fortunately, not all was lost as she revealed two men were on hand to help carry Kitty’s wheelchair up two flights of stairs.
She concluded: “Just to finish this tweet- two very lovely men carried her up the 2 huge flights in her chair & down the other side. Otherwise we would have missed our meeting today. Kitty hated every single minute of that. Can you imagine.”
Fans and celebrity pals flocked to comment on the post, with many speaking of similar experiences.
This Morning presenter, Eamonn Holmes said: “I just don’t want to imagine Lucy! We need to get a debate going on this. I would have thought awareness of this sort of plight wouldn’t need to be raised. Sadly, how wrong am I.”
Another person commented: “I think the assumption is often that disabled people have all the time in the world and always have a ‘carer’ who can step in if things go wrong. You’re right about the stress of unpredictability; I always feel as if I am going into battle when I am on public transport.”
A social media user said: “Just unacceptable. I’m a power wheelchair user these days so there’s no way they’d be able to carry me up stairs. Plus I HATE being man handled.”
While a third person added: “That is awful you poor girl, but how great was the to guys helping out. I applaud them, definitely need to get things changed I support whatever you plan to do.”
Despite Lucy and her daughter Kitty almost missing their meeting with the BBC, the property expert later tweeted saying everything had gone well.
She said: “Ended up after a treacherous journey having a brilliant meeting today at BBC with my daughter @KittyCastledine new exciting projects ahead hopefully.”
Lucy did not give any further details on what was discussed but hinted projects were in the pipeline.
The BBC favourite has previously spoken out about her daughter Kitty’s condition – Transverse Myelitis – which caused her immune system to attack her spinal cord and now has to use a wheelchair.
The former Homes Under The Hammer star spoke exclusively to Express.co.uk about the day her daughter was diagnosed.
She said: “It was a real shock when she became ill at the age of seven.
“It was an instant illness that attacked her spinal cord.”
Explaining her daughter’s condition, Lucy continued: “She has been left with a spinal cord injury through a virus that attacked her spinal cord and instantly paralysed her.
“We were just walking to school one day and it just happened like that.
“There was no precondition, nothing. It was just out of the blue,” the mother-of-two said.
Homes Under The Hammer airs weekdays on BBC One at 10am.